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Terms and conditions of sale

The conditions below apply to transactions made through the website Thirst for great

Order
At Thirst for great you can only order products via our website. Your order cannot be collected at the Carlsberg Brand Store. The range of products in our webshop corresponds to the products in the Carlsberg Brand Store. Our webshop therefore shows the full range of products, and we do not carry additional products elsewhere.

Shortly after you have submitted your order, you will receive an order confirmation via email. Should you wish to make changes to your order, we ask that you contact us as quickly as possible and no later than 12 am the following weekday. If we have not yet executed your order, you may still make changes to your order.

It is not possible to review earlier orders submitted through the website.

There is a delivery charge on all orders.

Payment 
All prices at thirstforgreat.com are given in Euro (EUR). All prices are current and are updated regularly.

At Thirst for great you can pay only by payment card. We accept the following payment cards:
- Visa
- MasterCard
- Maestro
- Visa
- Visa Electron
- American Express
- JCB

There is no surcharge on payment by card.

The data you supply upon purchasing by payment card is encrypted (SSL). The data can only be read by PBS. Neither our webshop nor others are enabled to read the data.

We will not charge your account until your order is dispatched from the Carlsberg Brand Store.

We cannot charge you more than the amount approved by you upon purchase.

Delivery
All parcels are shipped through UPS. Usually, orders are packed and shipped no later than 24 hours after we have received your order. There is no delivery on Sundays and bank holidays.

Shipping costs 
The shipping cost depends on which country you are in. There is a cost on every ordrer, and the cost is paid by the customer. You can always see the shipping cost when viewing the purchase basket.

Please be aware that you as a customer will be responsible of paying any taxes or fees related to importing alcohol into your country.

Right of cancellation
You have 30 days full right of return and exchange on all purchases, counting from the day you received your order. The right of return is subject to the product being returned in the same condition you received it in.

When returning a product you must enclose a return form. 

We will refund your purchase the same day as we receive your return parcel, as soon as we have checked whether the returned goods meet the conditions for return.

If you regret your purchase or wish to exchange a product, you must cover the shipping charges on all returns and exchanges.

Goods returned C.O.D. to the Carlsberg Brand Store will not be accepted.

Alternatively, you can return your order to the Carlsberg Brand Store within the 30-day period. Do not forget to bring your order confirmation when returning goods to the Carlsberg Brand Store.

Return Address:
Carlsberg Brand Store
Bryggerhesten 3
1799 Copenhagen V
Att.: Webshop

Claims and complaints

When you shop at Thirst for great you have 24 months to invoke lack of conformity. This means that you have the option of having the product repaired, exchanged, refunded, or discounted, depending on the given situation.

This of course requires that the complaint is justified, and that the products defect is not the result of incorrect use of the product or any other destructive handling of the goods.

You must file your complaint within a reasonable period of time after having discovered the products defect. Your complaint is considered timely if you file it within two months of having discovered the products defect.

When returning a product, you must provide a complete description of the product’s defect.

You may use the provided return form. 

Please note! We do not accept parcels sent C.O.D. Products must always be shipped in secure packaging.

Choice of law and venue 
Any dispute shall be decided according to Danish law and shall be subject to the exclusive jurisdiction of the Danish courts.