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4

Terms of Use

Carlsberg believes that our beer brands are there to offer consumers refreshment and responsible enjoyment. They should be consumed responsibly by adults and misuse should be avoided.

Introduction

www.thirstforgreat.com and da.thirstforgreat.com (Site) is operated by Carlsberg Breweries A/S (we, us, our). We are registered in Denmark under 25508343 and have our registered office at Ny Carlsberg Vej 100. From time to time our affiliates may operate or contribute to this Site. Our affiliates are any of our subsidiary or holding companies, and any subsidiary of any such holding company.

These terms of use (together with the documents referred to in it) tell you the terms of use on which you may make use of our Site, whether as a guest or a registered user. Use of our Site includes accessing, browsing or registering to use our Site.

Please read these terms of use carefully before you start to use our Site, as these will apply to your use of our Site. We recommend that you also read our privacy policy and cookies policy and print a copy of this document for future reference.

By accessing and using our Site you are indicating your acceptance to be bound by these terms of use and that you agree to comply with them. They are a legal agreement between you and us that can only be amended with our consent. They should be read in conjunction with the other applicable terms below, and any details provided on our Site about how our Site operates and the services which are available.

If you do not agree to these terms of use, please stop using our Site immediately.

Other applicable terms

These terms of use refer to the following additional terms, which also apply to your use of our Site:

  • Our privacy policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. You warrant that all data provided by you to us is accurate.
  • Our cookies policy, which gives information about the cookies on our Site. By using our Site, you consent to the use of cookies on our Site.
  • Our acceptable use policy, which sets out the permitted uses and prohibited uses of our Site. When using our Site you must comply with this acceptable use policy.

Changes to our terms and Site

We reserve the right to change these terms of use from time to time without prior notice by changing them on our Site. Please check this page from time to time and take notice of any changes we make, as they are binding you.

We may update our Site from time to time, and may change the content at any time. However, please note that any of the content on our Site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our Site, or any content on it, will be free from errors or omissions.

Transactions

The conditions below apply to transactions made through the website Thirst for great

Purchase of beer
Purchase of beer with an ABV above 1,2% is only allowed for persons above 16 years of age and beer with an ABV above 16,5% above is only for persons above 18 years of age. By completing an order on thirstforgreat.com the customer confirms that they comply with the minimum age rules for purchase of beer. Furthermore, beer can only be shipped to EU countries due to customs duty.

Order
At Thirst for great you can only order products via our website. Your order cannot be collected at the Carlsberg Brand Store. The range of products in our webshop corresponds to the products in the Carlsberg Brand Store. Our webshop therefore shows the full range of products, and we do not carry additional products elsewhere.

Shortly after you have submitted your order, you will receive an order confirmation via email. Should you wish to make changes to your order, we ask that you contact us as quickly as possible and no later than 12 am the following weekday. If we have not yet executed your order, you may still make changes to your order.

It is not possible to review earlier orders submitted through the website.

There is a delivery charge on all orders.

Payment 
At Thirst for great you can pay only by payment card. We accept the following payment cards:

- Visa
- MasterCard
- Maestro
- Visa
- Visa Electron
- American Express
- JCB

There is no surcharge on payment by card.

The data you supply upon purchasing by payment card is encrypted (SSL). The data can only be read by PBS. Neither our webshop nor others are enabled to read the data.

We will not charge your account until your order is dispatched from the Carlsberg Brand Store.

We cannot charge you more than the amount approved by you upon purchase.

Delivery
All parcels are shipped through UPS. Usually, orders are packed and shipped no later than 24 hours after we have received your order. There is no delivery on Sundays and bank holidays.

Shipping costs 
The shipping cost depends on which country you are in. There is a cost on every ordrer, and the cost is paid by the customer. You can always see the shipping cost when viewing the purchase basket.

Please be aware that you as a customer will be responsible of paying any taxes or fees related to importing alcohol into your country.

Right of cancellation
You have 30 days full right of return and exchange on all purchases, counting from the day you received your order. The right of return is subject to the product being returned in the same condition you received it in.

When returning a product you must enclose a return form. 

We will refund your purchase the same day as we receive your return parcel, as soon as we have checked whether the returned goods meet the conditions for return.

If you regret your purchase or wish to exchange a product, you must cover the shipping charges on all returns and exchanges.

Goods returned C.O.D. to the Carlsberg Brand Store will not be accepted.

Alternatively, you can return your order to the Carlsberg Brand Store within the 30-day period. Do not forget to bring your order confirmation when returning goods to the Carlsberg Brand Store.

Return Address:
Carlsberg Brand Store
Bryggerhesten 3
1799 Copenhagen V
Att.: Webshop

Claims and complaints
When you shop at Thirst for great you have 24 months to invoke lack of conformity. This means that you have the option of having the product repaired, exchanged, refunded, or discounted, depending on the given situation.

This of course requires that the complaint is justified, and that the products defect is not the result of incorrect use of the product or any other destructive handling of the goods.

You must file your complaint within a reasonable period of time after having discovered the products defect. Your complaint is considered timely if you file it within two months of having discovered the products defect.

When returning a product, you must provide a complete description of the product’s defect.

You may use the provided return form. 

Please note! We do not accept parcels sent C.O.D. Products must always be shipped in secure packaging.

Accessing our Site

Our Site is made available free of charge.

We do not guarantee that our Site, or any content on it, will always be available uninterrupted or error free. Access to our Site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Site without notice. We will not be liable to you if for any reason our Site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our Site. You also understand that we cannot and do not guarantee or warrant that any content of our Site will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the safety and reliability of data input and output.

You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Our Site is directed to people residing in Denmark. We do not represent that content available on or through our Site is appropriate or available in all locations. We may limit the availability of our Site or any service or product described on our Site to any person or geographic area at any time.

You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.  You must not attempt to gain unauthorised access to or interfere with the proper working of our Site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt our Site or any computer system, server, router or any other internet connected device. From time to time, we may restrict access to some features or parts of our Site, or the entire Site.

Registration

Where you are asked to complete a registration form or provide other information the details that you provide must be true, accurate and complete. Please inform us promptly of any changes to the information that you provide.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time if, in our opinion, you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at visit@carlsberg.com.

Intellectual property rights

Unless indicated to the contrary, we are the owner or licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

We are the owner or licensee of the trade marks appearing on our Site and all associated trade names, logos and devices unless indicated to the contrary.

You may print off one copy and may download extracts or materials from our Site for your personal use only and any copied material must include all copyright or other proprietary notices appearing on it. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

No right, title or interest in any downloaded materials or software is transferred to you by such downloading or copying. You may not make any other use of material on our Site (including reproductions except as above, publication, alteration or distribution) without our prior written permission.

Our status (and that of any identified contributors) as the authors of content on our Site must always be acknowledged.

You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our Site in breach of these terms of use, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Accuracy of information

The information on our Site is provided for general information only. We will use reasonable endeavours to ensure that information on our Site is accurate, but content, commentary, reviews and other materials posted on our Site are not intended to amount to advice on which reliance should be placed. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Site.

We make no representations, or warranties or guarantees, whether express or implied, that any information is accurate, complete or up-to-date and, to the fullest extent permitted by law, we accept no liability for any loss or damage caused by any reliance placed on such information by you or anyone to whom you communicate such information. If you find any inaccurate information on our Site please contact us and we will endeavour to correct it, where we agree, as soon as reasonably practicable.

Reviews

Any opinions or reviews posted on our Site are the responsibility of their authors and are in no way an expression of our views. We make no warranties or representations, express or implied, about any such opinions or reviews, including as to their legality or accuracy, and we disclaim all liability in connection with them to the fullest extent permitted by law.

Competitions

Any competition conducted or promoted on our Site shall be governed by the terms and conditions specific to such competition.

Links to this and other websites

We may from time to time provide links that will enable you to access the websites of third parties directly from our Site. Such third party sites are not under our control and, unless otherwise stated, no contribution is made by us to the content of such websites. When you click through to these sites you leave the area controlled by us, so we cannot, therefore, accept responsibility for any issues arising in connection with either the third parties' use of your data, our sites’ content, or the products or services offered to you by these sites.

We reserve the right, at our discretion, to prohibit any link from another internet site to materials or information on our Site.

Our liability

Although we hope our Site will be of interest to users, we exclude all conditions, warranties and representations or other terms which may apply to our Site or any content on it, whether express or implied, to the extent permitted by law. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our Site; or
  • use of or reliance on any content displayed on our Site.

If you using our site as a consumer, we shall not be liable to you for any loss of profit, loss of business, business interruption or loss of business opportunity and shall only be liable for any losses which are reasonably foreseeable.

If you are using our site as a business user, in no event shall we be liable to you for any:

  • loss of profits, sales, businesses, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to you downloading any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our Site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

Uploading content to our Site

Whenever you make use of a feature that allows you to upload content to our Site, or to make contact with other users of our Site, you must comply with the content standards set out in our Acceptable Use Policy:

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty.

Any content you upload to our Site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in the next section (Rights you licence).

We may disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our Site.

We have the right to remove any posting you make on our Site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy:

The views expressed by other users on our Site do not represent our views or values.

You are solely responsible for securing and backing up your content.

Rights you licence

When you upload or post content to our Site, you grant us a perpetual, worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, prepare derivative works of, display and perform that user generated content in connection with the service provided by our Site and across various media including the promotion of this Site.

Accessibility

We recognise the need for this Site to be accessible and easy to use regardless of technology or ability.

Whilst we aspire to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of our Site. Content provided by our third party partners and Site users may not adhere to such guidelines and standards.

We are constantly looking to improve the level of accessibility and usability of our Site. If you find something that needs improvement or have difficulty in using this Site please let us know.

General

Any formal legal notices should be sent to us at our registered office above and marked for the attention of Visit Carlsberg.

Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these terms of use.

If any part of these terms of use is found to be unenforceable as a matter of law, all other parts of these terms of use shall be unaffected and shall remain in force.

If you are a consumer, please note that these terms of use, its subject matter and its formation are governed by Danish law. You and we both agree to that the courts of Denmark will have non-exclusive jurisdiction.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by Danish law. We both agree to the exclusive jurisdiction of the courts of Denmark.

Contact us

If you experience problems with our Site or would like to comment on it, please feel free to contact us on visit@carlsberg.com

Updates

These terms of use were last updated in May 2018.